Frequently Asked Questions
Whether you're after a new lawnmower, servicing your outdoor power equipment or looking for expert advice, our knowledgeable team is here to help. Browse some of our most frequently asked questions below. If you need further assistance, please don't hesitate to contact our friendly team.
Power Tools/Equipment
Can you service brands other than STIHL?
Yes. While we're proud STIHL specialists, we also service a wide range of outdoor power equipment made by our manufacturers, including chainsaws, hedge trimmers, line trimmers, lawn mowers and generators. Talk to us and tell us what brand you need servicing?
Do you provide an express service?
Our Swap-A-Chain service provides a fast option when you need a chainsaw chain sharpened. Instead of waiting for your existing chain to be sharpened, you can swap your blunt chain for a professionally sharpened replacement and get back to work quickly. For other servicing and repairs, please speak with our workshop team about your requirements.
Do you sharpen chainsaw chains?
Yes. We provide professional chain sharpening and also offer our popular Swap-A-Chain service, allowing you to swap your blunt chain for a professionally sharpened replacement. We also stock a great range of chainsaws, including battery and petrol models for both domestic and commercial use, along with replacement chains, sharpening tools and safety equipment.
Do you sell generators and water pumps?
Yes. We stock quality portable generators for home backup, camping, worksites and lifestyle properties. We also supply reliable water pumps to help with irrigation, water transfer and property maintenance.
Where are STIHL products made?
STIHL is a family-owned German company. Whilst many core products are manufactured in Germany, there are many other STIHL owned factories worldwide. The specific country of manufacture depends on the individual STIHL product. If you would like to know where a particular product is made, our team can help you check the relevant product information.
Do you stock hand tools and pruning equipment?
Yes. Alongside our powered equipment, we also carry a quality range of hand tools, including battery secateurs, pruning saws, loppers, axes and the popular Silky range. To help keep your equipment in top condition, we also stock premium cleaning tools and products.
How long does a service or repair take?
The time required depends on the type of equipment and whether any repairs or replacement parts are needed. Routine servicing may be quicker, while more complex repairs can take longer. When you book your equipment in, our workshop team can provide an indication of the expected timeframe.
How much oil do I need to mix with my petrol for my STIHL machine?
The correct fuel-to-oil ratio for STIHL machines is 50:1 (50 ml of fuel per 1 ml of oil) provided you are using STIHL HP or HP Ultra oil. We also stock pre-mixed 2-stroke fuel as a convenient alternative to mixing your own.
How often should I service my tool?
Regular servicing helps maintain the performance, reliability and longevity of your outdoor power equipment. The recommended servicing interval depends on the type of equipment and how frequently it is used. Professional or commercial equipment that is used heavily may require more frequent servicing than equipment used occasionally around the home. Our team can advise on an appropriate servicing schedule for your machine.
Do you service brands other than STIHL?
Yes. While we're STIHL specialists, our experienced workshop services and repairs a wide range of leading outdoor power equipment products. This includes brands like Husqvarna, Shindaiwa, Echo and Morrison, as well as other quality brands. If you're unsure whether we can service your particular machine, contact our team and we'll be happy to help.
Yes. While we're proud STIHL specialists, we also service a wide range of outdoor power equipment made by our manufacturers, including chainsaws, hedge trimmers, line trimmers, lawn mowers and generators. Talk to us and tell us what brand you need servicing?
Do you provide an express service?
Our Swap-A-Chain service provides a fast option when you need a chainsaw chain sharpened. Instead of waiting for your existing chain to be sharpened, you can swap your blunt chain for a professionally sharpened replacement and get back to work quickly. For other servicing and repairs, please speak with our workshop team about your requirements.
Do you sharpen chainsaw chains?
Yes. We provide professional chain sharpening and also offer our popular Swap-A-Chain service, allowing you to swap your blunt chain for a professionally sharpened replacement. We also stock a great range of chainsaws, including battery and petrol models for both domestic and commercial use, along with replacement chains, sharpening tools and safety equipment.
Do you sell generators and water pumps?
Yes. We stock quality portable generators for home backup, camping, worksites and lifestyle properties. We also supply reliable water pumps to help with irrigation, water transfer and property maintenance.
Where are STIHL products made?
STIHL is a family-owned German company. Whilst many core products are manufactured in Germany, there are many other STIHL owned factories worldwide. The specific country of manufacture depends on the individual STIHL product. If you would like to know where a particular product is made, our team can help you check the relevant product information.
Do you stock hand tools and pruning equipment?
Yes. Alongside our powered equipment, we also carry a quality range of hand tools, including battery secateurs, pruning saws, loppers, axes and the popular Silky range. To help keep your equipment in top condition, we also stock premium cleaning tools and products.
How long does a service or repair take?
The time required depends on the type of equipment and whether any repairs or replacement parts are needed. Routine servicing may be quicker, while more complex repairs can take longer. When you book your equipment in, our workshop team can provide an indication of the expected timeframe.
How much oil do I need to mix with my petrol for my STIHL machine?
The correct fuel-to-oil ratio for STIHL machines is 50:1 (50 ml of fuel per 1 ml of oil) provided you are using STIHL HP or HP Ultra oil. We also stock pre-mixed 2-stroke fuel as a convenient alternative to mixing your own.
How often should I service my tool?
Regular servicing helps maintain the performance, reliability and longevity of your outdoor power equipment. The recommended servicing interval depends on the type of equipment and how frequently it is used. Professional or commercial equipment that is used heavily may require more frequent servicing than equipment used occasionally around the home. Our team can advise on an appropriate servicing schedule for your machine.
Do you service brands other than STIHL?
Yes. While we're STIHL specialists, our experienced workshop services and repairs a wide range of leading outdoor power equipment products. This includes brands like Husqvarna, Shindaiwa, Echo and Morrison, as well as other quality brands. If you're unsure whether we can service your particular machine, contact our team and we'll be happy to help.
Lawnmowers
Do you service lawn mowers and ride-on mowers?
Absolutely. Our experienced workshop services and repairs many leading brands of lawn mowers and ride-on mowers to keep them performing at their best. If you're considering an upgrade, we also stock a wide range of ride-on lawn mowers and battery-powered lawn mowers to suit properties of all sizes.
Do you sell robotic lawn mowers?
Yes. We stock innovative robotic lawn mowers designed to keep your lawn looking its best with minimal effort. Our team can help you choose the right model for your property and mowing requirements.
Which ride-on mower is best for my property?
The right ride-on mower depends on the size of your property, terrain and how often you mow. We stock leading brands including Cub Cadet, Walker, Wright and Masport ride-on mowers and can recommend the best option for your needs.
How do I know which ride-on mower is right for me?
The right ride-on mower will depend on the size and type of property you're maintaining, the terrain, mowing requirements and how frequently you use the machine. We stock leading brands including Walker, Hustler, Wright and Cub Cadet. Our knowledgeable team can help you compare the options and find a mower suited to your needs. We also carry out free property inspections, so we can recommend the best mower for your needs.
Do you do site inspections for ride-on land robotic lawnmower sales?
Yes we do. For information about site inspections and assessing your property before purchasing a ride-on mower, we recommend speaking with our sales team. They can discuss your property, mowing requirements, and the available ride-on mower options to help determine what will work best for you.
Absolutely. Our experienced workshop services and repairs many leading brands of lawn mowers and ride-on mowers to keep them performing at their best. If you're considering an upgrade, we also stock a wide range of ride-on lawn mowers and battery-powered lawn mowers to suit properties of all sizes.
Do you sell robotic lawn mowers?
Yes. We stock innovative robotic lawn mowers designed to keep your lawn looking its best with minimal effort. Our team can help you choose the right model for your property and mowing requirements.
Which ride-on mower is best for my property?
The right ride-on mower depends on the size of your property, terrain and how often you mow. We stock leading brands including Cub Cadet, Walker, Wright and Masport ride-on mowers and can recommend the best option for your needs.
How do I know which ride-on mower is right for me?
The right ride-on mower will depend on the size and type of property you're maintaining, the terrain, mowing requirements and how frequently you use the machine. We stock leading brands including Walker, Hustler, Wright and Cub Cadet. Our knowledgeable team can help you compare the options and find a mower suited to your needs. We also carry out free property inspections, so we can recommend the best mower for your needs.
Do you do site inspections for ride-on land robotic lawnmower sales?
Yes we do. For information about site inspections and assessing your property before purchasing a ride-on mower, we recommend speaking with our sales team. They can discuss your property, mowing requirements, and the available ride-on mower options to help determine what will work best for you.
Woodfires
Can my existing fireplace be upgraded?
In most cases, yes. Replacing an older unit with a modern wood burner can improve efficiency, reduce emissions and lower running costs. Our experienced team can recommend the best fireplace replacement options and help you find the perfect solution from our range of Metro, Firenzo, Pyro and Woodsman woodfires.
Do you install woodfires?
To make it easy for you, we work closely with installation partners, who can take care of the council consent process, as well as the physical install
Do you sell firebricks, fire door glass and other fire parts?
Yes. We stock a range of parts and accessories for indoor woodfires, helping you keep your fire in good working condition. This includes fire-related replacement parts and accessories, subject to availability. If you're looking for a specific part, contact our team and we'll be happy to help.
Can my fire have a wetback?
Whether a woodfire can have a wetback depends on the specific fire model, your home's existing setup and current installation requirements. Our team can discuss your heating requirements and help you determine whether a suitable woodfire option is available. Installation should always be carried out by an appropriately qualified installer.
In most cases, yes. Replacing an older unit with a modern wood burner can improve efficiency, reduce emissions and lower running costs. Our experienced team can recommend the best fireplace replacement options and help you find the perfect solution from our range of Metro, Firenzo, Pyro and Woodsman woodfires.
Do you install woodfires?
To make it easy for you, we work closely with installation partners, who can take care of the council consent process, as well as the physical install
Do you sell firebricks, fire door glass and other fire parts?
Yes. We stock a range of parts and accessories for indoor woodfires, helping you keep your fire in good working condition. This includes fire-related replacement parts and accessories, subject to availability. If you're looking for a specific part, contact our team and we'll be happy to help.
Can my fire have a wetback?
Whether a woodfire can have a wetback depends on the specific fire model, your home's existing setup and current installation requirements. Our team can discuss your heating requirements and help you determine whether a suitable woodfire option is available. Installation should always be carried out by an appropriately qualified installer.
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Whether you have a question, need expert advice, or want to learn more about our products and services, we’re here to help. Reach out and let us know how we can assist you.